{"id":6636,"date":"2025-12-08T11:56:21","date_gmt":"2025-12-08T09:56:21","guid":{"rendered":"https:\/\/21stcfs.co.za\/staging\/?page_id=6636"},"modified":"2025-12-10T10:00:26","modified_gmt":"2025-12-10T08:00:26","slug":"paia","status":"publish","type":"page","link":"https:\/\/21stcfs.co.za\/staging\/paia\/","title":{"rendered":"PAIA\u00a0"},"content":{"rendered":"\t\t
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PROMOTION OF ACCESS TO INFORMATION ACT<\/strong><\/p>\n\n

(ACT 2 OF 2000)<\/strong><\/p>\n\n

SECTION 51 MANUAL<\/strong><\/p>\n\n

FOR 21st<\/sup> CENTURY FUNERAL SERVICES (FSP 44071)<\/strong><\/p>\n\n

Introduction<\/u><\/strong><\/p>\n\n

This entity \u2013 21ST<\/sup> Century Funeral Services<\/strong> \u2013 is an authorised financial services provider that provides financial advice and renders intermediary services to clients on financial products under a licence issued in terms of the Financial Advisory and Intermediary Services Act, Act 37 of 2002.<\/p>\n\n

1. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Definitions<\/u><\/strong><\/p>\n\n

    \n
  1. 21st<\/sup> Century Funeral Services<\/strong> means 21st<\/sup> Century Funeral Services <\/strong>with registration number 1999\/015165\/07.<\/strong> The entities, subsidiaries and associated companies consist of:<\/li>\n<\/ol>\n\n

    1.1.1. 21st<\/sup> Century Financial Services<\/strong><\/p>\n\n

      \n
    1. \u201cData Subject\u201d means the person to whom personal information relates;<\/li>\n<\/ol>\n\n
        \n
      1. \u201cManual\u201d means this manual together with all its annexure;<\/li>\n<\/ol>\n\n
          \n
        1. \u201cPOPI\u201d means the Protection of Personal Information Act, 4 of 2013;<\/li>\n<\/ol>\n\n
            \n
          1. \u201cPAIA\u201d means Promotion of Access to Information Act, 2 of 2002;<\/li>\n<\/ol>\n\n
              \n
            1. \u201cProcessing\u201d means any operation or activity or any set of operations, whether or not by automatic means, concerning personal information, including:<\/li>\n\n
            2. the collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation or use;<\/li>\n\n
            3. dissemination by means of transmission, distribution or making available in any other form; or<\/li>\n\n
            4. merging, linking, as well as restriction, degradation, erasure or destruction or information.<\/li>\n<\/ol>\n\n

              1.7 \u201cRecord\u201d means any recorded information-<\/p>\n\n

                \n
              1. regardless of form or medium, including writing on any material, information produced, recorded or stored by means of any tape-recorded, computer equipment, whether hardware or software or both, or other device, and any material subsequently derived from information produced, recorded or stored. Any label, marking or other writing that identified or described any thing of which it forms part, or to which it is attached by any means, book, map, graph or drawing. Any photograph, film, negative, tape or other device in which one or more visual images are embodied so as to be capable, with or without the aid of some other equipment, of being reproduced;<\/li>\n\n
              2. in the possession or control of a responsible party;<\/li>\n\n
              3. whether or not it was created by the responsible party; and<\/li>\n\n
              4. regardless of how it came into existence.<\/li>\n<\/ol>\n\n

                1.8 \u201cRequester\u201d has the meaning ascribed to it in section 1 of PAIA.<\/p>\n\n

                2. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Purpose<\/u><\/strong><\/p>\n\n

                The Promotion of Access to Information Act 2 of 2000 (\u201cPAIA\u201d) gives effect to the constitutional right of access to any information held by the state and any information that is held by another person and that is required for the exercise or protection of any rights.<\/p>\n\n

                PAIA sets out the requisite procedures associated with any such requests for information. In terms of PAIA, where a request for information is made to a body, there is an obligation to provide the information, except where PAIA, expressly provides that the information may not be released.<\/p>\n\n

                PAIA balances the interests of Requester of information, as well as those of private entities needing to protect trade secrets and confidential information.<\/p>\n\n

                The purpose of this Manual is to:<\/p>\n\n

                  \n
                1. detail the procedure that a Requester for information is required to follow and the manner in which a Request for Access shall be facilitated by FSP name<\/strong>; and<\/li>\n\n
                2. to detail the purpose for which personal information may be processed, a description of categories of Data Subjects for whom FSP name<\/strong> processes personal information, as well as the categories of personal information relating to such Data Subjects, and the recipients to whom personal information may be supplied.<\/li>\n<\/ol>\n\n

                  3. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 PARTICULARS IN TERMS OF THE SECTION 51 MANUAL<\/h1>\n\n

                  Contact details<\/h2>\n\n
                  \n\n\n\n\n\n\n\n\n\n
                  Name of business<\/td>\n21st<\/sup> Century Funeral Services<\/td>\n<\/tr>\n
                  Designated contact person<\/td>\nAphiwe KhambuleAyanda Ngubane<\/td>\n<\/tr>\n
                  Information officer<\/td>\nAphiwe Khambule<\/td>\n<\/tr>\n
                  Physical address<\/td>\n\u00a0 303 Dr Pixley Kaseme Road Durban 4001 \u00a0 \u00a0<\/td>\n<\/tr>\n
                  Postal address<\/td>\n\u00a0 303 Dr Pixley Kaseme Road Durban 4001 \u00a0 \u00a0 \u00a0 \u00a0<\/td>\n<\/tr>\n
                  Telephone number<\/td>\n031 309 3806<\/td>\n<\/tr>\n
                  E-mail address<\/td>\ninfo@21stcfs.co.za<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n

                  4. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The section 10 Guide on how to use the Act<\/u><\/strong><\/p>\n\n

                  4.1.\u00a0\u00a0 The Regulator has, in terms of section 10(1) of PAIA, as amended, updated and made available the revised Guide on how to use PAIA (\u201cGuide\u201d), in an easily comprehensible form and manner, as may reasonably be required by a person who wishes to exercise any right contemplated in PAIA and POPIA.<\/p>\n\n

                  4.2.\u00a0\u00a0 The Guide is available in each of the official languages and in braille.<\/p>\n\n

                  4.3.\u00a0\u00a0 The aforesaid Guide contains the description of-<\/p>\n\n

                  4.3.1.\u00a0\u00a0 the objects of PAIA and POPIA;<\/p>\n\n

                  4.3.2.\u00a0\u00a0 the postal and street address, phone and fax number and, if available, electronic mail address of-<\/p>\n\n

                  4.3.2.1.\u00a0\u00a0 \u00a0the Information Officer of every public body, and<\/p>\n\n

                  4.3.2.2. every Deputy Information Officer of every public and private body designated in terms of section 17(1) of PAIA\u00a0 and section 56 of POPIA ;<\/p>\n\n

                  4.3.3.\u00a0\u00a0 the manner and form of a request for-<\/p>\n\n

                  \u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 4.3.3.1.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 access to a record of a public body contemplated in section 11 ; and<\/p>\n\n

                  4.3.3.2.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 access to a record of a private body contemplated in section 50 ;<\/p>\n\n

                  4.3.4.\u00a0\u00a0 the assistance available from the Information Officer of a public body in terms of PAIA and POPIA;<\/p>\n\n

                  4.3.5.\u00a0\u00a0 the assistance available from the Regulator in terms of PAIA and POPIA;<\/p>\n\n

                  4.3.6.\u00a0\u00a0 all remedies in law available regarding an act or failure to act in respect of a right or duty conferred or imposed by PAIA and POPIA, including the manner of lodging-<\/p>\n\n

                  4.3.6.1.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 an internal appeal;<\/p>\n\n

                  4.3.6.2.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 a complaint to the Regulator; and<\/p>\n\n

                  4.3.6.3.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 an application with a court against a decision by the information officer of<\/p>\n\n

                  \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 a public body, a decision on internal appeal or a decision by the \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Regulator or a decision of the head of a private body.<\/p>\n\n

                  4.3.7.\u00a0\u00a0 the provisions of sections 14 and 51 requiring a public body and private body, respectively, to compile a manual, and how to obtain access to a manual;<\/p>\n\n

                  4.3.8.\u00a0\u00a0 the provisions of sections 15 and 52 providing for the voluntary disclosure of categories of records by a public body and private body, respectively;<\/p>\n\n

                  4.3.9.\u00a0\u00a0 the notices issued in terms of sections 22 and 54 regarding fees to be paid in relation to requests for access; and<\/p>\n\n

                  4.3.10. the regulations made in terms of section 92.<\/p>\n\n

                  4.4.\u00a0\u00a0 Members of the public can inspect or make copies of the Guide from the offices of the public and private bodies, including the office of the Regulator, during normal working hours.<\/p>\n\n

                  4.5.\u00a0\u00a0 The Guide can also be obtained-<\/p>\n\n

                  4.5.1.\u00a0\u00a0 upon request to the Information Officer;<\/p>\n\n

                  4.5.2.\u00a0\u00a0 from the website of the Regulator (https:\/\/www.justice.gov.za\/inforeg\/<\/a>).<\/p>\n\n

                  4.6\u00a0\u00a0\u00a0 A copy of the Guide is also available in the following two official languages, for public inspection during normal office hours (Monday \u2013 Friday: 08h00 \u2013 16h30 and Saturdays: 08h00 \u2013 13h00)<\/p>\n\n

                  4.6.1\u00a0\u00a0\u00a0 Zulu and English<\/p>\n\n

                  5.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Records available in terms of any other legislation<\/u><\/strong><\/p>\n\n

                  Records available in terms of any other legislation<\/h2>\n\n
                  \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
                  Basic Conditions of Employment Act No. 75 of 1997<\/td>\n<\/tr>\n
                  Collective Investments Schemes Control Act No. 45 of 2002<\/td>\n<\/tr>\n
                  Companies Act No. 71 of 2008<\/td>\n<\/tr>\n
                  Compensation for Occupational Injuries and Health Diseases Act No. 130 of 1993<\/td>\n<\/tr>\n
                  Consumer Protection Act No. 68 of 2008<\/td>\n<\/tr>\n
                  Employment Equity Act No.55 of 1998<\/td>\n<\/tr>\n
                  Financial Advisory and Intermediary Services Act No. 37 of 2002<\/td>\n<\/tr>\n
                  Financial Intelligence Centre Act No. 38 of 2001<\/td>\n<\/tr>\n
                  Financial Institutions (Protection of Funds) Act No. 28 of 2001<\/td>\n<\/tr>\n
                  Financial Services Board Act No. 97 of 1990<\/td>\n<\/tr>\n
                  Financial Services Ombud Schemes Act No. 37 of 2004<\/td>\n<\/tr>\n
                  Friendly Societies Act No. 25 of 1956<\/td>\n<\/tr>\n
                  Income Tax Act No. 58 of 1962<\/td>\n<\/tr>\n
                  Insurance Laws Amendment Act No. 27 of 2008\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/td>\n<\/tr>\n
                  Labour Relations Act No. 66 of 1995<\/td>\n<\/tr>\n
                  Long-term Insurance Act No. 52 of 1998<\/td>\n<\/tr>\n
                  Medical Schemes Act No. 131 of 1998<\/td>\n<\/tr>\n
                  Occupational Health and Safety Act No. 85 of 1993<\/td>\n<\/tr>\n
                  Pension Funds Act No. 24 of 1956<\/td>\n<\/tr>\n
                  Prevention of Organised Crime Act No. 121 of 1998<\/td>\n<\/tr>\n
                  Protection of Constitutional Democracy against Terrorist and Related Activities Act No. 33 of 2004<\/td>\n<\/tr>\n
                  Security Services Act No. 36 of 2004<\/td>\n<\/tr>\n
                  Short Term Insurance Act No. 53 of 1998<\/td>\n<\/tr>\n
                  Skills Development Act No.97 of 1998<\/td>\n<\/tr>\n
                  Skills Development Act No.97 of 1998<\/td>\n<\/tr>\n
                  Unemployment Contributions Act No. 4 of 2002<\/td>\n<\/tr>\n
                  Unemployment Insurance Act No. 63 of 2001<\/td>\n<\/tr>\n
                  Value Added Tax Act No. 89 of 1991<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n

                  6.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Access to the records held by the private body<\/u><\/strong><\/p>\n\n