You Already Have More Than You Think
You chose 21st Century Funeral Service to protect you and your family. But your relationship with us goes beyond the funeral from free counselling and grief support, to repatriation, cremation and private catering.
Every benefit below is included on every plan no need to check your tier.
Trusted by families across South Africa for over 26 years.
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Every Benefit Below Applies to Every Plan
Whether you’re on Premiere, Prestige, Prestige Plus, Family Protector or Executive, all the benefits on this page are included as standard. No need to check your tier, if you’re a 21st Century Funeral Service client, you have access to all of it.
Two Free Counselling Sessions
You don’t have to wait for a loss to ask for support. As a 21st Century Funeral Service client, you have access to two free counselling sessions per year, even when there hasn’t been a death.
If you’re going through a difficult period and feel you could benefit from speaking to a professional, this benefit is available to you.
How it works:
- Get in touch, share your details and contact number.
- We make the referral to our counsellor.
- The counsellor contacts you directly, typically within 2 business days.
- You and the counsellor agree on a time.
If you need support right now and can’t wait for a call back, please reach out to SADAG (South African Depression and Anxiety Group) on 0800 567 567, available 24/7.
Grief Counselling
Losing someone you love can leave you dealing with emotions long after the funeral is over. Our grief counselling support helps you navigate the emotional impact of bereavement separate from your general counselling benefit above.
How to access it: Let us know you need support and share your details. We’ll connect you with our counsellor, who will contact you directly, typically within 2 business days.
You don’t have to know exactly what to say. You just need to take the first step.
If you’re in crisis right now, please contact SADAG on 0800 567 567 (24/7) or the SMS Careline on 31393.
Repartriation Support
When a loved one passes away away from home, arranging transportation adds another layer of difficulty to an already emotional time.
Repatriation is the transportation of a deceased person from one location to another so that funeral arrangements can take place where the family needs them. This benefit covers repatriation within South Africa’s borders, and is included on every plan.
If you need repatriation assistance, our team can guide you through the process.
Cremation Services
Not every family chooses a traditional burial. If you or your family choose cremation, 21st Century Funeral Service can assist with arrangements included on every plan.
Speak to our team when you need to make arrangements.
Private Catering
As a client, you can request our private catering for personal events, weddings, unveilings, family gatherings, celebrations and other special occasions.
How to request it: Contact our team with your event type, date, location and guest count, and we’ll guide you through the options.
Frequently Asked Questions
Find answers to questions about our services, cover, payments, and MyPrestige Rewards.
How do I know which of these benefits apply to my plan?
All the benefits on this page are included on every plan Premiere, Prestige, Prestige Plus, Family Protector and Executive. There’s nothing extra to check.
Do I have to have lost someone to use my counselling benefit?
No. Your two free counselling sessions are available any time you need support, not only after a death.
Is grief counselling different from my regular counselling benefit?
Yes. Grief counselling is specifically for bereavement and loss, while your general counselling benefit can be used for any difficult period in your life.
Does my funeral cover include repatriation if someone dies outside South Africa?
Repatriation support covers transportation within South Africa’s borders. Contact our team to arrange it.
Can I choose cremation instead of burial?
Yes, cremation assistance is included on every plan. Speak to our team when you’re ready to make arrangements.
Can I use the catering benefit for something other than a funeral?
Yes, private catering can be requested for weddings, unveilings, family gatherings and other special occasions.
What is MYPrestige Rewards, and do I already have it?
MYPrestige Rewards is an ongoing benefit for all active policyholders, offering monthly perks like grocery discounts, airtime vouchers, and free medical and legal advice lines. It’s included automatically on every plan.
How quickly will someone contact me after I request a benefit?
For counselling and grief support, our counsellor typically reaches out within 2 business days. For repatriation, cremation and catering enquiries, our team will be in touch to discuss your specific needs.
Know Your Benefits. Know Where to Find Us.
Your 21st Century Funeral Service policy is something you have because you care about what happens to your family. That relationship doesn’t begin and end with a funeral.
Not sure how to use a benefit? Our team can walk you through the process.
