When someone in your family or inner circle passes away, there will be people who need to be informed. There is, however, a right and a wrong way to convey the news of a death. Here is how to handle this challenging task with sensitivity and tact.
1. Let Those Closest Know First
When someone has passed away, don’t spread the news until you have let those who are closest to the deceased know. This includes family members who aren’t there, extended family and close friends. You don’t want them to find out through somebody else. For this reason, it’s also advisable to let them know as soon as possible and to do so with care.
2. Consider the Medium to Use
There are different methods of communication, and it’s important to think carefully about which one to use to let people know. If you can let close friends and family know in person, it is ideal, but if not, a phone call is the best way. For general acquaintances, colleagues and their wider network, you can send a message via SMS or WhatsApp.
3. Wait Before Sharing on Socials
You might be tempted to make a post on Facebook or Instagram so that you can let as many people know the news at once. This, however, can come across as insensitive. This should only be done once all the necessary people have been notified. Once you have the funeral details, you can post them so that people can attend the service.
4. Keep the Statement Simple
No one except close family and friends needs to know the details relating to someone’s passing. If you are going to put out a statement to notify people of the death, keep it straightforward. All you need to include is that the person has passed, if there will be a funeral, where and when it is and how people can RSVP, if it’s required for planning purposes.
5. Remember to Be Sensitive
Everyone reacts differently to the news of a death. As such, be mindful and use sensitive language when you’re letting people know what has happened. If someone is struggling with the news, 21st Century Funerals offers grief counselling as a lifestyle benefit to policyholders. This can help them come to terms with what has happened so that the healing process can begin.
