In August, South Africa celebrates Women’s Month. During this time, we reflect on the achievements and progress of the nation’s women. In an industry that has conventionally been dominated by men, 21st Century Funeral Services is proudly led by women, bringing their unique perspectives, skills and compassion to their respective positions.
Here is what three of our valued staff members feel about their roles, what their jobs have taught them and why it’s important that there are women represented in South African funeral services.
Mandisa Ngubane, Branch Administrator
Q: What does being a woman in the funeral industry mean to you?
A: For me, it means being the pillar of strength during some of the most difficult times in people’s lives. It’s not just about selling plans; it’s about being there for families and making things easier when going through a loss. Just like our slogan says: #NEVERSTANDALONE.
Q: What has working in the funeral business taught you?
A: Working in this industry has taught me how short life can be. Also, how to stay strong under pressure and always be professional.
Q: What are some of the misconceptions about working in this industry?
A: That women might not be strong enough to handle the emotional side of the job. At first, it does test your emotions, but you also grow from it.
Q: What advice would you give to others wanting to pursue the same path?
A: Protect your own peace and care for others, but do not forget to care for yourself. It is not always easy, but it is one of the most rewarding careers you can have.
Phumuzile Myeza, Mortuary Supervisor
Q: What does working in the funeral industry mean to you?
A: To me, it simply means that I can help bring families comfort at their most vulnerable and lowest point in their lives by making sure their loved ones look as serene as possible.
Q: What has working in the funeral business taught you?
A: It has taught me that families who have experienced some degree of distance or estrangement can be brought together in their shared loss. It has also taught me to pay attention to detail; to our clients, there is only one chance to get everything right.
Q: Why do you think it’s important that there are women in the South African funeral industry?
A: Women will bring unique skills and perspectives. Women often possess strong communication, empathy, and organisational skills, which are highly valuable in this industry.
Q: What advice would you give to others wanting to pursue the same path?
A: I would advise them that this is fulfilling and meaningful work. It’s deeply rewarding as it allows us to help families through challenging experiences and ensure a dignified farewell to those they love.
Lungelo Hlela, Marketing Intern
Q: What has working in the funeral industry taught you?
A: We work in an environment that is mostly sombre and constantly experiencing people in a state of intense grief. I’ve had to learn and exercise calmness that I didn’t possess previously.
Q: Why do you think it’s important that there are women in the South African funeral industry?
A: Women are known to be more empathetic and gentler. These qualities are essential because we are constantly dealing with grieving people, and there is a certain level of compassion that is needed.
Q: What should everyone know about funeral cover?
A: Your life and death have to be strategically planned to avoid any financial setbacks in your life and financial burdens on your loved ones when you’re gone. Do this by taking out a policy with 21st Century Funerals.
Q: What advice would you give to others wanting to pursue the same path?
A: Ensure that you are ready to be challenged and faced with new experiences that you may not be prepared for.
